Shipping policy

SHIPPING POLICY
Last updated: 2026

ORDER PROCESSING
All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. During high-volume periods processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has shipped.

SHIPPING TIMES
We ship internationally to most countries worldwide. Estimated delivery times are as follows:

- Standard international shipping: 6–12 business days depending on destination and local customs

Please note these are estimates only. Hammock does not guarantee delivery dates. Delays caused by customs processing, weather, carrier issues, or other factors outside our control are not our responsibility, though we will always do our best to help resolve any issues.

TRACKING YOUR ORDER
Every order includes tracked shipping. Your tracking number will be sent to you by email once your order has been dispatched. You can use this number to follow your order through the carrier's website. If you have not received tracking information within 5 business days of placing your order, contact us through the Contact Us page.

CUSTOMS AND IMPORT DUTIES
Hammock ships from international warehouses. Your order may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the sole responsibility of the customer. Hammock has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

LOST OR STOLEN PACKAGES
Hammock is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your order, contact us within 7 days and we will do our best to assist. For packages confirmed lost in transit by the carrier, we will arrange a replacement or refund at our discretion.

ADDRESS ERRORS
Please ensure your shipping address is correct before placing your order. Hammock is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at our Contact Us page. We cannot guarantee changes can be made once an order has been processed.

FREE SHIPPING
Free shipping is available on qualifying orders as displayed at checkout. Free shipping applies to standard international shipping only.