Contact information

  1. CONTACT US Have a question about your order, need help with a return, or just want to get in touch? We're here to help. Fill out the form below or reach us directly at the details listed and we'll get back to you within 24 hours, 7 days a week. CONTACT DETAILS Store Name: Hammock Email: support.canopii@gmail.com Business Hours: Monday – Sunday, 9:00am – 6:00pm ORDER ENQUIRIES If you're reaching out about an existing order, please include your order number in your message so we can help you as quickly as possible. RETURNS & REFUNDS Before sending anything back, please contact us first so we can guide you through the process. Items returned without prior approval will not be accepted. Full details are available in our Refund Policy. RESPONSE TIME We aim to respond to all messages within 24 hours. During busy periods it may take slightly longer but we will always get back to you.